Shipping policy

Thank you for shopping with us. This Shipping Policy outlines how and when your order will be processed and delivered.

Order Processing Time

All orders are processed within [1–3 business days] (excluding weekends and Canadian statutory holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.

Processing times may be extended during peak seasons or promotional periods. If there is a significant delay with your order, we will notify you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times (once shipped):

  • Standard Shipping (Canada): [3-7 business days]

  • Expedited Shipping (Canada): [1-2 business days, if applicable]

  • International Shipping: [3-10 business days, varies by destination]

Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, customs processing, or other factors outside our control.

Shipping Destinations

We currently ship to:

  • Canada

  • United States

  • Select international destinations

If your country is not available at checkout, contact us at info@edori.ca.

Customs, Duties & Taxes

For Canadian orders, applicable sales taxes (GST/HST/PST) are calculated and charged at checkout in accordance with Canadian tax regulations.

For international orders, customs duties, import taxes, and other fees may apply depending on your country’s regulations. These charges are not included in the item price or shipping cost and are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to become available.

Shipping Delays

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Weather conditions

  • Incorrect or incomplete shipping information provided at checkout

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information. Orders shipped to incorrect or incomplete addresses may be delayed or returned. Additional shipping fees may apply to reship returned orders.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, Edori Personal Care Inc. is not responsible for lost or stolen packages. If you believe your package has been lost, please contact the shipping carrier directly using your tracking information.

Returned Packages

If an order is returned to us due to failed delivery, refusal, or an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply.

Contact Information

If you have questions about this Shipping Policy, please contact us info@edori.ca